About Booking.com and the support companies

Dear colleagues, my name is Igor Stelmakh and I am tenant of two hotels in Schoenau am Koenigssee - "Stoll's Sporthotel" and "Koenigsseer Hof". I suggest that Booking.com B. V. in order to save personnel costs employs so called "support companies". We suggest that often as we get anonymous E-Mail from customer service people like Oliver S., Sandra M. or Ahmed B. etc. - in such cases a "support company" is dealing with us. But unfortunately it happens very often that such "support companies" or such anonymous persons behind of them are dealing unprofessional and not in a partnership. Section 12. of the "Terms and Conditions" releases any responsibility of Booking.com B.V. for those support companies. So they act anonymous and released from any responsibility for misconduct. Not a fair play...

12. About Booking.com and the support companies

The Trip Service is rendered by Booking.com B.V., which is a private limited liability company, incorporated under the laws of the Netherlands and having its offices at Herengracht 597, 1017 CE Amsterdam, the Netherlands and registered with the trade register of the Chamber of Commerce in Amsterdam under registration number 31047344. Our VAT registration number is NL805734958B01.

Booking.com has its headquarters in Amsterdam, the Netherlands and is supported by various affiliated group companies (the "support companies") throughout the world. The support companies only provide an internal supporting role to and for the benefit of Booking.com. Certain designated support companies render limited customer care support services (only by telephone). The support companies do not have any Platform (and do not in any way control, manage, maintain, or host the Platform). The support companies do not have any power or authority to render the Trip Service, to represent Booking.com, or to enter into any contract in the name of, for or on behalf of Booking.com. You do not have a (legal or contractual) relationship with the support companies. The support companies do not operate and are not authorized to act as any form of process or service agent of Booking.com. Booking.com does not accept nor assume any domicile at any place, location, or office in the world (also not at the office of its support companies), other than its registered office in Amsterdam.


yes its very common these days for a service provider to use a 3rdf party t oact as their customer facing support, such as telecoms etc.