About a cancellation

One of my guests has cancelled her booking and I am happy to revoke the cancellation charge. I have contacted her direct so she knows you will be refunding her in full, her name is *** ***, booking number ***

BrookAve

Hi Sally,

They have not cancelled if they never actually used the website to send the request.

nothing will happen , so....

open the reservation details page
click request cancel on right pane.
choose option 2 (this triggers waive of and 100% refund)
system notifies guest with an action to confirm via a link.
once guest actions the email link, system marks it cancelled.
then it processes refund , transfer may take up to 10 days.

that simple.

Dedicated Partner Contact Options - Visual Guide

Reminder partner only community, has no link to BdC support, you must contact them directly.

Kind Regards

How & Why Add your Listing to your Partner Community Profile

Your profile is missing your listing link, please add it.