1

about one check o a guest no show

in the reservation *** Mr *** do not made check in on date, but the check is pending, remember that in that date the airport was close, so I do not understand why booking have this import as pending.

6 Replies
23 Views

10
BrookAve

Hi Alex

 

A no-show is exactly that, just mark it as a no show on the details page.

 

If they prepaid BdC, then you still get paid minus commission. 

 

If not then you get nothing, and need to notify BdC support so you are now billed for commission 

+1
19 days ago
1
alex arias

the sistem do not permit to click in no show... that is why im writing you... the guest never arrived and now booking is wating for the payment...

19 days ago
10
BrookAve

If no-show greyed out means you waited too long and need to message BdC support

+1
19 days ago
1
alex arias

ok, do you have the email or the phone wherre i can contact

19 days ago
1
alex arias

i´m so sorry, is my first time in this situation

19 days ago