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about one check o a guest no show

in the reservation *** Mr *** do not made check in on date, but the check is pending, remember that in that date the airport was close, so I do not understand why booking have this import as pending.


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BrookAve 1 year ago

Hi Alex

 

A no-show is exactly that, just mark it as a no show on the details page.

 

If they prepaid BdC, then you still get paid minus commission. 

 

If not then you get nothing, and need to notify BdC support so you are now billed for commission 

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alex arias 1 year ago

the sistem do not permit to click in no show... that is why im writing you... the guest never arrived and now booking is wating for the payment...

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BrookAve 1 year ago

If no-show greyed out means you waited too long and need to message BdC support

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alex arias 1 year ago

ok, do you have the email or the phone wherre i can contact

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alex arias 1 year ago

i´m so sorry, is my first time in this situation