We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



About a reservation


Guest doesn’t arrive.    Confirmation number- *** (*** from Qatar 

 Confirmation number - ***( *** from Canada) 

can you please check about this reservation because still doesn’t cake to the property 

Thank you.


1 Replies



Hi Swan White Villa


If guest reservation can be seen in Reservations List in Extranet, then simply open Reservation details page and click mark as no show .


No Show activates typically from day 2 of the booking to allow for late check in.


Alternatively message or phone BdC support directly if this is urgent.


See my updated guide on how to find the partner contact info :





Kind Regards


6 months ago