About a reservation


Guest doesn’t arrive.    Confirmation number- *** (*** from Qatar 

 Confirmation number - ***( *** from Canada) 

can you please check about this reservation because still doesn’t cake to the property 

Thank you.




Hi Swan White Villa


If guest reservation can be seen in Reservations List in Extranet, then simply open Reservation details page and click mark as no show .


No Show activates typically from day 2 of the booking to allow for late check in.


Alternatively message or phone BdC support directly if this is urgent.


See my updated guide on how to find the partner contact info :





Kind Regards