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About reviews from non-guests

We would like to inform you that Ms. *** did not live in our accommodation. Just couldn’t come because of the movement restrictions caused by covid 19. Therefore, we postponed her visit, which was a non-refundable payment, to 2021 at agreed costs. But the lady makes claims to us every day on an unclear basis and it is already like terror. Therefore, please cancel prior feedback from a guest who was not even at our establishment. And prevent similar incidents in the future.