We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Account Manager

I have just been told that our Account Manager *** has left Booking.com.  I am in need of some assistance as soon as possible.

Carol Ann


2 Replies



Hi Carol,


That's not really a thing, if you need help the process still has not changed, you still follow the normal procedure:


message or phone  partner support


Dedicated Partner Contact Options - Visual Guide



Reminder partner only community, has no link to BdC support, you must contact them directly.  


Kind Regards

1 month ago
Sergei - Commu…

Hello YOWCN_Hampton.hilton.com! It's great to see you joined the Partner Community. I can imagine it is confusing during these hard times. But please feel free to ask other fellow partners for advice or help. We are foresting the Community to help each other!

29 days ago