1
Answered

Adding a Covid19 Policy

Hi There, I was wondering how I add a Covid19 Cancellation Policy, so that people know that if they cancelled due to Covid19 Lockdown they will not be charged a cancellation fee.


11
BrookAve

 

Hi

 

While I dont think that is on the Fine Print -COVID section rules, you can always add it as a preface section at top of the auto message template for New Reservations.

and add a second note to the Fine Print itself.

 


 


Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


 

For when its urgent never post here go straight to phone method ,as per below.

 

 


 Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox

 

 

Kind Regards

11
BrookAve

 

Hi

 

While I dont think that is on the Fine Print -COVID section rules, you can always add it as a preface section at top of the auto message template for New Reservations.

and add a second note to the Fine Print itself.

 


 


Reminder Partner Support will never see this.

Posting account or action requests here will result in nothing.


 

For when its urgent never post here go straight to phone method ,as per below.

 

 


 Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

*** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox

 

 

Kind Regards

B.
Account Adviso…

Hi Andrew and Kathy Thyne,

 

As BrookAve had suggested, we would recommend setting up an automatic reply to be sent at the time of booking detailing any further COVID policies. You can do so through the Extranet via the Property tab > Messaging preferences. Create your message template and don't forget to schedule it so it gets sent out when you need it to..

 

You may also wish to take a look through the additional COVID fine print phrases to see if any currently apply to the property. This is accessed via the Property tab > View your descriptions.

 

Kind regards,

Shirley E.