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adding extra people to a room rate

please explain how I add extra $ to room rate. I have a room that sleeps 4 , base rate is for 2 pax and extra guests are $20 each. 

I've just received a booking for 4 pax in room but they've only been charged for 2



contact Partner support or have them pay you directly (commission free)




You need to do 1 of 3 things (in order of preference)


  1. [preferred method] instruct the guest to request it on their account
  2. [auto full refund of funds prepaid to BdC] Open reservation, click Request Cancellation, choose option 2. wait for guest to get notification to action. system then updates.
  3. phone or message partner support - and potentially you are invoiced for relocation.