Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

adding extra people to a room rate

please explain how I add extra $ to room rate. I have a room that sleeps 4 , base rate is for 2 pax and extra guests are $20 each. 

I've just received a booking for 4 pax in room but they've only been charged for 2


11
BrookAve

 

contact Partner support or have them pay you directly (commission free)

 

 

 

You need to do 1 of 3 things (in order of preference)

 

  1. [preferred method] instruct the guest to request it on their account
  2. [auto full refund of funds prepaid to BdC] Open reservation, click Request Cancellation, choose option 2. wait for guest to get notification to action. system then updates.
  3. phone or message partner support - and potentially you are invoiced for relocation.