2 Albania Almost 8/10 times I contact booking.com via phone calls they are extremely rude! it feels so bad getting in touch with them. they simply dont care at all.. 5 Blagoje Acho For me, problem is waiting to long to answer the phone. 8 fluff @ AlbaniaIs that a local office or a national one? If the former, try the latter. We have the same experience, local office is completely useless and proud of it! The national office are leaps and bounds better. 1 Robertopaladini2009 They stopped answering my messages when I complained about the way we are treated as partners.This attitude should have consequences, right? We will definitely take measures. 1 Chase Barber I also have this problem.