Amendment of reservation
We have a guest that was originally arriving 19th July 2020, then changed to July 2021 and now wants to arrive on the original date. Its a virtual card for payment after arrival
The problem is we cannot change the dates back to 2020., the problem been we wont get paid til next year.
I have tried to message and ring Booking.com and heard nothing
The guest is getting irate
Any help would be appreicated