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1

Availbility of Sheets

Good afternoon, 

we offer a Cabin for rent in the mountains and are indivual owner, not professionnal.

this week end, a couple reting our Cabin says that they were expecting to have sheets avaialble in the cabin

I have never offered this service as it is impossible for us to manage change and cleaning of them where the Cabin is based, far away from any town where we could have any cleaner, and it is especially impossible in the winter season because of more rent and no option for driving in good conditions around.

The renters says that is is not clearly specified in the profile of the chalet that there is no sheets proposed.

i remember having said that there is no sheets available a long time ago, when i filled in the profil of the Cabin, but I cannot find it anymore.

Where is it ?

How could we make the customers not being deaspointed.

kinds regards

xavier

 


11
BrookAve

 

hi welcome

 

First add your listing link into your profile so we can view it to confirm.

As for room amenities that is:

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/amenities…  

LINEN [All Rooms] [Some Rooms] [None] same for towels etc  

 

 

contact partner support via 3 methods below



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Method 3:  *** public main lines via Where you can reach us

 

 


how to contact partner support via private assigned number in inbox