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Bed linen fee

I am running a 9-bed holiday apartment. As stay durations are getting shorter I started adding a cleaning fee, which seems to be well accepted - before that a 2 night booking actually lost money, and it is still marginal at low rate periods.

I use a bedlinen rental service as this avoids all the problems of stuff getting lost, delayed, etc.

I'm now thinking of adding a "bed linen fee", but the relevant section of the Extranet is unclear: I need to charge per guest, but the option seems to be just a flat rate. It makes a huge difference: 2 guests cost me about 35 euros for any stay length. 9 guests for 2 nights costs over 150.

Is there any way to make a "per guest" charge for this?


7
Isle of Wight …

If you're running a business and losing money, you're doing something very wrong .... include everything in the nightly rate so that every booking covers the cost of ALL the laundry, EVERY time ....

2
Keith Oborn

Very helpful. I had really never thought that businesses had to make a profit.

Seriously, the point is that I am trying to make use of a particular feature (bedlinen charge) to tweak the cost of short stays by large groups so as to ensure that all stays ARE profitable without making my general prices uncompetitive. The bedlinen charge feature is unclear: is it applied per stay or per guest?

7
Isle of Wight …

We charge nightly rates for the whole property, regardless of how many people (up to the maximum) are staying. We assume that all bed linen might be used, and price accordingly.

BDC has options for occupancy pricing. You could use that so that you cover the linen costs. However, you'll get people booking for 2 adults and turning up with 6-8 to avoid the additional costs - this happens all the time on AirBnB.

We do get it sometimes on BDC where they book for 1 or 2 and turn up with a family, but as we've charged for the whole property (including all the linen), their cunning plan to pay less doesn't work.

2
Keith Oborn

I agree, occupancy charging doesn't work at all. I'm thinking to increase the base prices so as to make short stays workable, then increase discounts a bit on longer stays. There has been a big change in the last couple of years to much shorter stays.

7
Isle of Wight …

Our standard pricing is based on "full occupancy / 3 night stay" - if they book 4 nights or more, bonus for us - we discount a bit on 7+ nights

We rarely let out for 2 nights and never for single nights - if there is a 2 night gap, we might adjust prices upwards and fill it - or we might use that window for deeper cleans like carpets etc

2
Keith Oborn

Yes - I used to set a minimum of 4 nights, but Booking.com *forced* a change to a minimum of 2 - the change was made without my knowledge until 2-nighters started popping up! I complained at the time, and got nowhere. In the end I decided to run with it and see. Happily this enforced change seems to have been reversed recently. I suspect there has been some clearing out of problems at their end: income statements used to bear little relationship to guest payments or bank deposits, and overbooking was a common problem. Fingers crossed but the past year has been better.

The only remaining gripe is the "Genius" programme. It seems impossible to control the extra discount offered, and there is no transparency at all on who is offered it. Or indeed how to leave it!

7
Isle of Wight …

Fingers crossed you find a solution to the occupancy / rates issues

There *IS* a way to quit the Genius programme - it's somewhere in your Extranet - we quit a long time ago so long forgotten where it is, but it's there - think it was a small link so not easy to spot .....