1

Blacklist Guest

Hi, I am wondering if it is possible to blacklist guests? We had a guest book direct back in April and police were called at that time due to illegal activities. This guest booked with us again via booking.com using another name but the same credit card and contact details. We refused her. How can I stop her from booking, at least with the 2 names she has used so far?

Thanks!

3 Replies
44 Views

10
BrookAve

 

Hi Peter

 

In the reservation detail page is a Report Guest feature.

However as I just discovered you are limited as to when you can use it.

As Shown Below.

 

So my workaround is collect the Reservation numbers and note the names, CC and contact info.

Then use the message option to send to BdC support, give it 10 minutes, and then pick up the phone and ring BdC support. See guide below.

 

At this point the case has been opened and they have the message in front of them, to discuss , further action.

 


Report Guest

 

 


Kind Regards

 

PS: your partner profile is missing your property listing link, please add it

How & Why Add your Listing to your Partner Community Profile

 

Contact BdC- Location of Partner Only Phone number and Message methods

+1
1 month ago
1
Peter Hutchinson

Thank you

Yes, I found that button just now, however we didn't allow the guest to check in as we recognised her (but not the other 2 carloads of people who turned up with her...) so it would not have helped. 

I appreciate your assistance, I will follow your advise next time. 

+1
1 month ago
10
BrookAve

I would still contact BdC directly with the info and ask for the manual blocking of these people.

1 month ago