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Blocking a guest from future bookings

I have a guest who keeps making a booking and then cancelling it - last time it was just outside the 'no refund' window. It is costing us when we can't refill the vacancy. How can I stop her from making any future bookings with us?

Mark Leighton

Thanks for your help, but it seems like you can only do that once a guest has checked in - and of course she never does actually check in.  The 'report misconduct' link is greyed out.