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Blocking a guest from future bookings
I have a guest who keeps making a booking and then cancelling it - last time it was just outside the 'no refund' window. It is costing us when we can't refill the vacancy. How can I stop her from making any future bookings with us?
Hi Mark
Simply open their last booking and click report, then use the tick boxes at the bottom to black list them.
Report Guest - Block Guest Limitations
Kind Regards.
Thanks for your help, but it seems like you can only do that once a guest has checked in - and of course she never does actually check in. The 'report misconduct' link is greyed out.
Send message to BdC support with the details.
They may not have a feature for this already though.
Kind Regards
Dedicated Partner Contact Options - Visual Guide
Ps: Your profile is missing the listing link
How & Why Add your Listing to your Partner Community Profile
Thank you - I'll get that sorted!