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Blocking guests from re-booking
I'm new to this so apologies in advance if I'm asking a stupid question.
I had a guest who just completed his stay with us. He gave us a very good review but he left the apartment not in a good state. I'm still trying to build a reputation and getting good reviews so I don't want a direct conflict with this guest. We are lucky we have few days before the next guests come and hence we have ample time to recover. So, Is there a way how I can block a guest from booking again in the future (sort of blacklisting)?
Hi Reuben
Yes, straight away dont delay, open the reservation details page, and on right click report
on bottom of the report tick the box to block future bookings.
There is a limited time frame to do this.
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Thanks BrookAve for your reply.
I found the place where you can block a guest from re-booking and yes you have a 7 day time limit to report. Unfortunately, when you block a guest he will be informed about this. I just want to keep this incident low-profile but not having my listing visible to him for future bookings.
i'm not sure they get notified at all so long as you dont tick - Booking should followup.
as for the listing, they may see the listing but would not be able to checkout a new reservation.
I wouldnt worry either way it is what it is, I'd block them and just move on.
Kind Regards
Thanks for the advise...