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Dear Partners,

please  be kind enough to reply as soon as possible and explain how the booking *** took place while we had closed the availability for this particular room type. Looking forward your prompt reply the soonest poosible.

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BrookAve 1 year ago




The simple answer to that is one of these:


  1. Your responsibility to ensure availability calendar is up to date.  
  2. You listed on 2 or more OTA and failed to sign up for a 3rd Party service - Channel Manager  
  3. The BdC System had a glitch that resulted in the booking getting through.





Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox