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Booking ***

Please note that this guests did not arrive. They asked for a venue and I reply that I do not have a venue.

Inv *** I was charged commission.

Please assist

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BrookAve 1 year ago

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.




For this topic you should clarify what you mean by 'I do not have avenue' , as in English that does not make sense .


It kind of sounds like you had a valid booking, then at some point  before arrival they asked for something, you refer to as 'venue'.


and now as a result of not being able to provide 'venue' you want to , cancel and refund and then no commission , is that right?


or are you actually saying this is a double booking /overbooking ,and you want to cancel it, but the check=in date is now in the past?


if it helps try writing it in your native language and then translate to

English using



Kind Regards,

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