1

booking cancelation

Hi! How to cancel reservation my calendar wosn't updated and guest made reservation at the dates which are not available?


9
Sharonpowney

Try and contact the guest and explain.  They can cancel the booking themselves.  try and offer alternatives that are nearby.  If possible use the 'cancel' button on their reservation to do this.  If you get booking.com to do it they will charge you a relocation fee.

If you are using sync between sites to update your calendar be aware it is not real time.