We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



booking cancelation

Hi! How to cancel reservation my calendar wosn't updated and guest made reservation at the dates which are not available?

2 Replies


Try and contact the guest and explain.  They can cancel the booking themselves.  try and offer alternatives that are nearby.  If possible use the 'cancel' button on their reservation to do this.  If you get booking.com to do it they will charge you a relocation fee.

If you are using sync between sites to update your calendar be aware it is not real time.

4 months ago