j
1
booking error
Morning all,
quite a few questions please, sorry.
I have restrictions on all my rates of minimum stay of 2 nights, how have I got a booking for one night only?
why cant I put a minimum stay on my monthly plan of 28 nights? MAX IS 7
I have had bookings on monthly plan rates for only 3 nights, when minimum stay is 7 nights. ?
my standard rate plan is £50 per night and lowest with deductions is £35, how can i get a booking where customer only pays £10 per night??
completely confused, thought I had this nailed... Oh I have just deactivted Dynamic Pricing as I think this may be the biggest issue.. am I right please.
Thanks in Advance
Julie
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Hi Julie Utting
Its all covered in here: Managing Availability by BrookAve
Restrictions have what I call extended fields that are hidden by default, you must request partner support to enable them
e..g. no arrivals, no departures etc.
You do not set the min stay in the Rate Plan window, for greater than 7.
You instead set them in Calendar - List View, expand the Room Type, then the Plan or promotion and tick Restrictions to see the extended fields view.
Now set the Min , Max length of Stay to 28, 31.
Same idea can be set for the normal rate plans for 2 night minimum.
Syntax error, does NOT compute. This makes my head hurt
Yikes 10 a night , are you sure ?
You would need a spreadsheet to map out the basic logic of starting rate set ,plus additional fees options, minus commission on total, and PbB payment gateway fee %. and perhaps then swap it around so you enter the cost paid per night and have it calculate the starting rate price.
Here is a starting point:
Finance Spreadsheet - Example Spreadsheet to breakdown Reservation List
Else please phone BdC Support directly for this type of enquiry. Guide below or :
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘See Contact Options’.
Topic : Account
Subtopic : Other, then phone number is revealed on right
Kind Regards,
Be Safe, Be Well
Dedicated Partner Contact Options - Visual Guide
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How & Why Add your Listing to your Partner Community Profile
Hi BrookeAve,
Thank you so much forthe detailed response. I will examine this further.
I know £10 definitely, it was quite strange. I requested the guest cancels as that wouldnt cover my costs. He then said he wasn't intending on staying , but wanted a receipt to confirm the stay, I politely declined and asked him to cancel. ??
oh wait thats different to what you wrote and how I read it then.
yeah feck that nonsense, just:
Open the details page for it
Click on Request Cancelation.
Choose option 1.- failure to prepay or prepaid deposit.
Wait for system to confirm and it should get cancelled with a expiry timer of 24 or 48 hours i think it is.
If you use option 2 , guest is notified and must click to confirm, then it gets status updated to canceled.