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1

booking error

Morning all, 

quite a few questions please, sorry. 

I have restrictions on all my rates of minimum stay of 2 nights, how have I got a booking for one night only?

why cant I put a minimum stay on my monthly plan of 28 nights? MAX IS 7 

I have had bookings on monthly plan rates for only 3 nights, when minimum stay is 7 nights. ?

my standard rate plan is £50 per night and lowest with deductions is £35, how can i get a booking where customer only pays £10 per night?? 

 

completely confused, thought I had this nailed... Oh I have just deactivted Dynamic Pricing as I think this may be the biggest issue.. am I right please. 

 

Thanks in Advance 

Julie


11
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


 

Hi Julie Utting

 

Its all covered in here: Managing Availability by BrookAve

Restrictions have what I call extended fields that are hidden by default, you must request partner support to enable them 

 

e..g. no arrivals, no departures etc.

 

You do not set the min stay in the Rate Plan window, for greater than 7.

 

You instead set them in Calendar - List View, expand the Room Type, then the Plan or promotion and tick Restrictions to see the extended fields view.

 

Now set the Min , Max length of Stay to 28, 31.

 

Same idea can be set for the normal rate plans for 2 night minimum.

 


I have had bookings on monthly plan rates for only 3 nights, when minimum stay is 7 nights. ?

 

Syntax error, does NOT compute. This makes my head hurt

 


my standard rate plan is £50 per night and lowest with deductions is £35, how can i get a booking where customer only pays £10 per night?? 

 

 

Yikes 10 a night , are you sure  ? 

 

You would need a spreadsheet to map out the basic logic of starting rate set ,plus additional fees options, minus commission on total, and PbB payment gateway fee %. and perhaps then swap it around so you enter the cost paid per night and have it calculate the starting rate price.

 

Here is a starting point:

Finance Spreadsheet - Example Spreadsheet to breakdown Reservation List


 

Else please phone BdC Support directly for this type of enquiry. Guide below or :

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

 

1
Julie Utting

Hi BrookeAve, 

Thank you so much forthe detailed response. I will examine this further.

I know £10 definitely, it was quite strange. I requested the guest cancels as that wouldnt cover my costs. He then said he wasn't intending on staying , but wanted a receipt to confirm the stay, I politely declined and asked him to cancel. ?? 

 

11
BrookAve

 

oh wait thats different to what you wrote and how I read it then.

 yeah feck that nonsense, just:

 

Open the details page for it

Click on Request Cancelation.

Choose option 1.- failure to prepay or prepaid deposit.

Wait for system to confirm and it should get cancelled with a expiry timer of 24 or 48 hours i think it is.

 

If you use option 2 , guest is notified and must click to confirm, then it gets status updated to canceled.