We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

booking showed up and didnt ant to stay

hi tanya from australia 

i would love if i could get a australian phone no to talk to someone

my guest arrived and the wife did"nt  want to stay how do i cancel booking thanks tanya

5 Replies
37 Views

8
fluff

Easiest way, for a no charge, is to tell the guest you'll be marking them as a no show. Do so in extranet and select " waive charges". When BDC contact them they need to confirm they are a no show.

Reservation is then cancelled with no charges to neither guest nor host.

+1
1 year ago
7
Isle of Wight …

If a guest books, you cannot rent out the property to someone else. If they cancel in advance, you might have enough time to rent out to someone else, but you might not. If they turn up and decide not to stay, that is their choice, but it is too late to rent it out to someone else. Why should you and your business lose money because of them?

 

1 year ago
8
pibomarco

"Arrived and the wife didn't want to stay..." That's why it's good to take prepayments. If this would happen to me, I would say sure no problem, please cancel your booking asap, and if we receive another booking we will issue a refund. 

It's difficult to take payments directly in such situations. Specially if property accepts only cash. 

1 year ago
7
Isle of Wight …

I use Payments by Booking.com, so the payments are collected at the time of booking. It stops the fraudulent / fake bookings. I also set all dates to Non Refundable, so if the guest changes their mind at the last minute and there is no time to get another booking, we still get paid. This is the same as it would be on TripAdvisor / AirBnB.

1 year ago