d
4

Booking shows fake price to 'discount'

Hey everyone, 

I just put our new holiday home (beautiful wheelchair adapted gite in Burgundy) on Booking. Price per week for 2 people is 875 euros in the high season. 

Just now I went to check out what my property looks like when travellers see it, so I just logged into Booking as one. I found our holiday home - and Booking advertises saying the price is discounted from 983 euros a week to 883 euros a week. Of course 883 is the real price, weekly rate plus taxes. There is no discount. 

Is this even allowed??? It upsets me that travellers get tricked this way. 

Désirée

 


d
4
Désirée van Schaick 1 year ago

Hello BrookAve, 

How am I making assumptions when I have set my price at 883 a week for the site and I see Booking advertising it as discounted from 983 down to 883... 

Désirée

Profile picture for the user m
B.
Megan 1 year ago

Hi Désirée van Schaick  Thanks for your question. I'm currently looking into this as we don't automatically add discount programmes for partners who don't opt in. In the meantime, please contact your local support team who may be able to give you some further insight here.

 

d
4
Désirée van Schaick 1 year ago

Hello Megan, 

Thank you for your reply. I am working 14 hours a day 7 days a week atm in high season because I also have a  B&B (which is also on Booking) so I do not particularly want to make the time to call a support team and solve this. I am not opted into a discount program. Never have been. It would be nice if this could be solved from the side of Booking. 

If you say you are looking into it I hope I can leave this to you. 

Sincerely, Désirée

Profile picture for the user m
B.
Megan 1 year ago

Hi Désirée van Schaick  

We recently launched an experiment which shows customers a “Booking Sponsored Benefit”.   

This benefit is covered by Booking.com and when available, is something that customers can choose to take advantage of before confirming their booking.

The rates shown are specifically designed for our customers and have the added partner benefit of:

  • Increasing the likelihood to sell your inventory
  • Reducing cancellation rates
  • And comes at no cost to you (Booking funds the benefit to the customer)
d
4
Désirée van Schaick 1 year ago

Hi Megan, 

I do not completely understand how this is related to my question. I take it advantages offered are actual advantages and not a holiday house that only seems to be discounted but is not.

I also do not know who you mean when you are talking about customers - partners / hosts or guests?

Also selling my inventory?? Sorry is this a wrongly translated message maybe? Because I do not understand. 

 

Sincerely, Désirée

b
11
BrookAve 1 year ago

 

  • us =partners /hosts
  •  
  • customer = guests