2

Booking.com response to technical issue

Long story short: a Booking.com technical issue (as admitted by one of their agents) has resulted in me losing cleaning fees for some bookings. I was told that either the guests would be told to pay the fee (which I hate, because they thought they were getting one price, but have now been told that they'll pay more, which could result in me getting a low rating), or if they refuse then Booking.com will make up for it. Booking.com have not come through on this one and I've been left out of pocket. What can I do to get the money I'm owed?


11
BrookAve

 

Hi Oliver, 

 

If this is for stays already completed, the simple answer is , no chance of getting it.  

You could try contacting the guest directly by phone, if you have that info, but still no way to enforce it.

 

Kind Regards

2
Oliver Beckett

It's not for stays completed, and again I'm reluctant to ask guests who have not yet stayed to pay more because of a glitch that Booking.com have admitted to