Booking.com response to technical issue
Long story short: a Booking.com technical issue (as admitted by one of their agents) has resulted in me losing cleaning fees for some bookings. I was told that either the guests would be told to pay the fee (which I hate, because they thought they were getting one price, but have now been told that they'll pay more, which could result in me getting a low rating), or if they refuse then Booking.com will make up for it. Booking.com have not come through on this one and I've been left out of pocket. What can I do to get the money I'm owed?