Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Bookings and Payment

I have 2 bookings scheduled for this month. 1 for the 19th and another for the 26th. on my account I have listed that we accept credit cards however when the renter made a reservation I got a notification that said invalid credit card information. Why am I seeing this. I never requested an invalid credit card notification. How do I correct this so that I  do not turn away potential rentals

Additionally, I chose to collect cash upon arrival how do I 1. Pay  Booking.com their fees? 2. How do I ensure renters arrival because they could simply cancel without any penalty. 

Any advice?


10
M Adamopoulou

 

Hi Natasha,

 

You have to make strict  Policies...to avoid cancellations...

You might have problems with Payment in cash.

 

Keep well.

1
Natasha Robinson

How can i add my bank account information or paypal information for future bookings so that I can ensure a commitment?

10
M Adamopoulou

In your Extranet Property tab find Policies then scroll down to find Guest Payment Options.

Hope this helps.