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Bookings not showing on my calendar

I had a guest arrive last Friday for one night. His booking didn’t show on the calendar. Why does this happen and how do I know I will get paid?

4 Replies
16 Views

10
BrookAve

 

Hi Jane Sharp

 

How did you confirm his booking was legit?

 

If it is not on the live Reservations list in Extranet then it never happened.

I've never heard of a booking walk in and not have a matching name or reservation number.

 

The extranet has a search box at top to search his name, reservation number.

 


Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods

 

8 days ago
10
BrookAve

I just saw this other topic you made, related

https://partner.booking.com/en-gb/community/just-joined-bookingcom/bookings-0

 

CAll BdCsupport immediately if you have not already done so.

 

There is no way those confirmation emails were legit, short of you not using the Extranet and or pulse app to see the reservations list.

 

Also even if you cant log on to the Extranet you would still have emails, SMS and pulse app notifications of new bookings.

 

Something definitely is fishy here, call them now and let me know how you get on.

 

Contact BdC- Location of Partner Only Phone number and Message methods

8 days ago
1
Jane Sharp

Who are BdC? How would I know their phone number

8 days ago