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Boosting numbers of costumers using specific methods like Promotions and Rates
Hello it's David
I would like to know how promotion work in achieving more bookings. The purpose is to get the best number of customers on my calendar so please if you can help me with some ideas i would appreciate it.
no one here but us leprechauns , contact partner support.
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Hi Herment Mchau Thanks for your question.
This article on promotions could help you with some ideas. Otherwise this article can tell you how to set up deals and promotions.
Do you want more money or more guests?
Everything with Booking.com is about discounting. The cheaper your accommodation is, the more chance of getting bookings. But of course, the cheaper it is, the less you earn.
Well said🤣🤣🤣
At the end of the day you need to learn your own local market, no one can do it foryou, then be creative on what you offer.
Hi, I am busy setting up my hosting when I saw the note that I cannot choose who stays at my place. I had a very bad experience with bad guests so I need to screen them as well before I allow them to stay. My holiday home is in a security estate where very strict rules apply especially on noise and disturbances.
How do I get passed this issue.
Regards
Bert
hi
In addition to what BrookeAve says, in your policies, set that guests must give their mobile number and address for every booking. If the address is incomplete, ask them to complete it. Call their mobile and ask them to confirm their booking. Use the automated message templates to tell guests what the rules are and if they don't provide certain information within 24 hours, you will cancel their booking etc etc etc. Its your property, you set the rules.
Thanks for the tips. If I would cancel such a booking, will I be discredited in any way ?
Another question I have. Does Booking.com do any form of guest screening and give a rating like Airbnb?
1. No just a potential relocation invoice
2. No screening but you can click Report Guest on their reservation page and block future bookings
How much will relocation cost me ?
Rules…rules…
Set your rules and guests will have to obey…
Try to communicate with your guests the moment they make a reservation…communication can save you!!!
How do I set different rates for midweek and weekend and peek holiday seasons ?
Hi Bert van Jaarsveld,
Thank you for asking! I wonder if this article would give some useful insights into setting rates?
Aline De Carvalho, do you maybe know more on how Bert's question works?
Hi Bert van Jaarsveld,
In this case, I can think of 2 options.
1 - Use our promotions tool to set specials, and you can see more information on this link.
2 - Create a new rate for holiday seasons. This link will show you how you can do it.
I hope this helps a little.
Why do the rates I have set keep being discounted when I haven't asked for this. My rates are already competitive
Hi Kathy,
BDC makes discounts sometimes to boost properties on their account…
BDC say you are in control of your rates, obviously not. I haven't joined the genius programme and don't want too, but keep getting genius and smartflex bookings. I know I get paid my full rate but this makes me look really cheap and I feel attracts the type of guests I don't want.
Hi @Kathy frakes ,
Thank you for your feedback! It's very valuable as we want to improve.
I've made a note of it to share with our product teams.
In the meantime, if you'd like to opt out of the Genius programme, here are the steps you could follow:
How to opt out of the Genius programme
You can opt out of Genius by sending us a message via your extranet inbox, following these instructions:
Once you opt out, you won’t be eligible to join the programme again for six months.
Have a lovely day ahead!
Hi partner hub
Thank you for the information
But can you tell me please how to opt out of something I have never opted in too.
Since booking.com have been making these offers on my prices, I have not been getting the type of guest I try to attract with my already competitive prices.
I have sent messages asking to be removed for both of my properties but they are still being offered at a reduced rate.
Kind regards
Kathy Frakes
Hi @Kathy frakes ,
I understand and am sorry that you couldn't opt out immediately.
Can I make a gentle suggestion to contact our support team by calling them and asking them to help you with this? This way may be faster?
Hi Kathy, you have a point…
Maybe it’s better if you send a message request through your Extranet inbox directly to BDC…
Hello @Kathy frakes
I am sorry that you feel that our marketing strategies are not working for you. We do our best to attract the most traffic we can to bring you more visibility and business.
However, if you are not happy with it and would like to have your property removed from these programs, as mentioned above by @M Adamopoulou , please send us a request from your extranet and we will be happy to guide and assist you.
I hope this helps.