We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Calendar Sync

Hi everyone,

For my property, I tried to integrate Booking calendar with own Website calendar. But I caanot find Sync Calendar button, so it seems my property is not eligible for this.

What I need to do to make it eligible? I read the Helping section but I don't understand what "A property with 20 room types or less, and a maximum of 1 unit per room type." means. Maybe this is the problem. What is 1 unit per room type? Can anyone explain?


4 Replies

Isle of Wight …

Another of the almost daily calendar sync questions ....

Send a message to Booking.com via your extranet and ask them to set up the calendar sync. You will find the link on your calendar page.

Be aware that Booking.com calendar sync does not work properly. It is broken. Sometimes it works, sometimes it doesn't. Sometimes it loses all your settings. Booking.com deny there are problems and tell you that calendar sync is a manual process. Always block manually, even if you have calendar sync set up, otherwise you can get double bookings.

9 months ago
Community Admin

Dear Casa Engels! Thanks for posting in the Community!


In order to have a Sync button in your Extranet, you need to have only 1 "room to sell" of each room type, both in "Room details" and "Rates and availability" tabs.


Best regards!

9 months ago
Casa Engels

So, if I have 4 single rooms and 8 double rooms, I have to put sell only one of each?

Thank you!

9 months ago