1
can guest get a full refund if cancelling because of covid 19 restrictions?
a guest cannot complete their stay because of travel restrictions
a guest cannot complete their stay because of travel restrictions
It depends when they booked because it depends if they knew about covid when they booked. Here is the link from help re force majeure
https://partner.booking.com/en-us/help/legal-security/force-majeure-update-reservations-made-during-andor-after-april-2020