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1
Esther Yeh

Can i cancel guest booking?

how do i cancel guest booking?

how about payment he had paid? 

how do filter the client before he book?

11
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.

 

Hi  Esther Yeh

 

So in general while you can, it is important to note how you do it may invoke an invoice for the relocation of the Guest.

 

  • Consider can they still actually travel to the area? travel restrictions etc  
  • Consider relocating them yourself  
  • On the bottom of the reservation details page, Message the guest of intent, but avoid sharing too much or waffling, i.e. do not make it look like you are just making excuses.  
  • Example : "Due to the nature of the current restrcitions locally I have no choice but to cancel your reservation. If you had prepaid Booking, this will be refunded in full by their system, once you receive their notification to cancel, and click to confirm it. By All means reach out to us in the future for a deal offer . Kind regards".  
  • Now you can scroll up to top, on right pane, click Request Cancel. Choose option 2. This is the one that triggers the full refund. Only applies if the Guest paid when they booked.

 

Payment Status  

In general you just use the reservation page to check the status of payment, and scroll down half way to see the rate cost breakdown etc.

 

Filter Client aka review bookings before confirming

This will NEVER be an option. You should have read everything and watching the How It Works video before signing up.

 

As when you signed up you agreed to auto bookings so long as your availability calendar indicates it.

 

ELSE

Contact BdC Support as per the visual guide below or the short version here:

 

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’. 

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 

 

Kind Regards,

Be Safe, Be Well

 

Dedicated Partner Contact Options - Visual Guide

 

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