Can I cancel a reservation / asks guests to leave that break the rules of the booking?
If a guest breaks a house rule during their stay, then is it possible to cancel their booking and ask them to leave? I have recently had an issue with a guest that brought a dog (pets are not permitted), they refused to remove the dog and then refused to leave. Booking.com support have said they can't cancel the reservation, they can only file a misconduct report. However I dealt with multiple booking.com support agents and one sent me a message that said 'you reserve right to reject the reservation with full penalty fee unless guest agrees to leave their pet in kennel as you offered.'
I think I need their booking to be cancelled before I can issue a trespass notice and get them to leave the property. However if booking.com agree they broke the rules, but still won't cancel the booking, how do you get guests out of your property if they wont leave? Police won't come and assist unless a legal trespass notice is issued.