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1
Hijos de Alfonso y Ana

Can I reject a cancelation once someone booked it? Overbooking...

Can I reject a cancelation once someone booked it?

Would the person be reimbursed?

Thanks

 

11
BrookAve

Yes

 

1. Open details page 

2. Messsge guest

 

Sorry no availability for those dates, must cancel.

 

3. Click request cancel on right menu 

4. Click option 2

5. Wait for guest to click accept

 

Any prepayment is then refunded once they click accept , up to 7 days later

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