2

Can we accept reservations?

Is it not possible to accept the bookings before they book? This would solve a lot of problems.

4 Replies
31 Views

10
BrookAve

They are automatically accepted by default. No confirm option.

 

 

6 months ago
2
Gilles Ouellette

Thats not good at all, this means I have no control at all...;-(

6 months ago
B.
Community Admin

Dear Gilles Ouellette! Thanks for posting in the Community!

All reservations on Booking.com are instant, so you do not need to confirm or decline it.

But you have total control over your availability. Please load availability only for the dates when you can accommodate guests. If you received a direct reservation, you need to close availability in your Extranet, so your property is not bookable for those dates anymore. 

You can also set up prepayment option or non-refundable rate to guarantee the reservation.

Best regards!

 

6 months ago
2
Gilles Ouellette

That is the problem, I would like it better if I can confirm or decline, this way I would have control of who rents.

I know I can block if i want, but when someone reserve and exceeds the capacity of the room then I can't refuse it.

6 months ago