We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancel alast minute booking

Hi there i just had a last minute booking for tomorrow however i still have guests in and i wont have enough time to clean and have all the safety mesures for the new guests. I tried to cancel but because the booking is in the next 24 hours it doesn't allow me. Can someone help me sort this out? thanks


2 Replies


Make sure you have your calendar up to date so that guests don't get inconvenienced like this.

4 months ago