We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancel all reservations for this year and send message to the guests affected

Hi there,

I would like to cancel all the reservations for this year and I would like to send a message to those guests for the reasons of this action. Is there a way to do this in your platform? Or should I do it separately for each reservation, which will be a pain, because there are a lot reservations?

Mind you that I have looked the following helpful pages, but I could not find the information that I am looking for

Can you help me regarding this issue and guide what to do?

Kind regards,

Nefeli team

4 Replies


You have posted this on the partner forum.  I don't think there is a way to cancel and message multiple bookings.  To contact the booking.com help team using the Inbox icon on Extranet.  They do offer a 'relocation' service so may be able to do this but really not sure.


6 months ago
Nefeli Apartments

Cool thanks Sharonpowney, I will do that I will contact directly Booking. I thought that I might got a quick answer here.

6 months ago


Hi Nefeli Apartments


Welcome to the Partner Community, you are only addressing partners.

  • Notify& Cancel  Existing Reservations for 2020.  
    • Yes you must notify each one.  
    • Pre write a paragraph, keep it succint, concise, do not waffle or over share. keep it generic so you do not need to tailor it per guest.  
    • Do not forget to check it for spelling, grammar mistakes.  
    • Use https://translate.google..com to make a few other languages. Yes templates can be made for many languages  
    • Add it to a Message Template for reuse. "COVID19 Mandatory Cancellation Notice"  
    • Open the reservation page per booking.  
    • At bottom in message area click on Templates, on popup click on the notice template.  
    • Now it appears in the message box, click send.  
    • With that done, now on Right pane click Request to Cancellation, choose option 2.  
    • Choosing this option will auto authorise prepaid rates full refund where BdC took the prepayment. BdC will refund the guest.  
    • If you took pre-paid rates then you must do it with Payment gateway vendor procedure.  
    • But not until the guest receives the second email with the cancellation request from BdC system for them to click and confirm.  
    • Wait a few days for each to reply or the system to indicate the clicked and confirmed.   
    • Send reminder after 3 days past, by resending the same message template.  
    • Consider that fact some may not be able to check email or be healthy to even have access a computer or smart phone email.  Example : hospitalised, incapacitated etc.




6 months ago