We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Cancel booking

Good morning, 

I have a guest who should be at my caravan now. I contacted him some weeks ago to let him know if the situation with the park closing, no reply. I contacted him again 2 weeks ago asking him to cancel the booking, no reply.

He contacted me to ask to cancel the booking on the arrival day. I replied that he would have to do it from his side. No reply. I’ve explained I’m happy for the booking to be cancelled but that he must do it from his side. He replied for me to go ahead last night! I’m not getting through! He should be there now so I don’t know how to deal with the situation.  a

Any guidance would be appreciated 


1 Replies


It is unfortunate when guests do not read what you say and very frustrating.  Guests do not understand that we cannot cancel their booking for them.  You have posted this on the partner forum and we are unable to help with a specific booking.  Email booking.com using Inbox icon on Extranet to contact the help team.

6 months ago