Use our data-driven guide to capture late-season demand.


Cancel a booking

Need to cancel bookong i have a burst pipe in my apartment 

Profile picture for user b
BrookAve 1 year ago




Open reservation details page,


Send guest notification of intent, and how they will recieve a system cancellation request to acknowledge.


Now right pane, click Request Cancel

choose option 2. wait for guest to click to confirm


else contact Partner Support



Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind regards