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cancel booking by host

hi, I would like to cancel a booking that I marked as not cancelable by the guest. Is this possible? This is because she wants to come with two dogs and I clearly marked that only one little dog is accepted

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BrookAve

 

Hi

 

Yes by opening the reservation and clicking Request Cancel, then option2 you are agreeing to full refund and cancel.

 

Guest will receive notification to confirm, and then it is done.

 

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1 month ago