Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Cancel a reservation

We have a booking for tomorrow but we need to cancel it as it was made tonight and we are not accepting any guests due to Scotland being in level 5 lockdown. And only accepting essential or key workers. 


Hi Johnny 


  1. In the Fine Print area [ Property > View My Descriptions], tick the various boxes on that page for limited bookings accepted, and workers etc. This gives you the right to request from guest reason for booking .  
  2. Should a Guest not reply nor provide info, then go ahead and open the Reservation Details page, on right click Request Cancel and choose option 1.  
  3. or you can just message or phone BdC Partner Support.



Message or Call BdC PartnerSupport

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind Regards,

Be Safe, Be Well


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile