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Cancel reservation
Hi,
Guest didn't pay mandatory deposit, need to get rid of this reservation, there is no way to cancel it. It used to work but now there are only alerts but can't cancel nor change status not payed, this is ridiculous....
Hi Michal
have you already tried this :
What happens after this point? in detail if you could please.
Is the check-in date within the next 48 hours?
If none of that working or does apply, then you must phone them.
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No action will be taken, contact Partner Support directly.
Message or Call BdC PartnerSupport
Kind regards
When i click on "Request to cancel reservation" i got overlayer msg "You can cancel a reservation if there is an issue with the payment from the guest or if the guest wants to cancel."
They must be having fun of me doing that !!!!
Reservation is on 1st april.
Then about messaging to booking.com forget it
i found the way to reach form, but form is broken, no possible to send them anything over email as it used to be in the past, they don't want to bother with their clients anymore...
Only to call and spend money on call and waste my time.
I wish they could better shutdown this website not to *** *** *** over and over...
Regardless, the info and steps I gave you above on how to cancel , , means you dont get charged for relocation, Now has the penny dropped.
Stop over thinking it the contact info works , forget about email (or is that you referring to their message system as email??)
The full details steps I use to cancel is :
Kind Regards
Thx for reply,
Web Form is back working, so i got reply from support already :-) good.
About cancel, i think you're pointing me as guest , because in extranet there is no guest of intent to cancel,
There's not working cancel option, and payment status i can change only after checkin time and thats just internal info.
I'm saying about guest that is not responding in any way...
Thx