1

Cancel reservation

A guest reserved 2 nights but the place is only available for 6 nights. Is it possible to cancel? Can I refuse the reservation?

1 Replies
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10
BrookAve

 

That sounds like you do not have the min length of stay set.

 

unfortunately no as the cause is not some BdC did , its your own.

 

I would advise against trying to enforce this and just fix it for new bookings.

If you choose to cancel, you may end up having to pay the relocation difference.

 

Or you could try find them another place nearby and just tell them theres a water leak and maintenance will prevent their stay, be creative :)

So long as you deal with them directly and get the another place , there should be no BdC involvement.

 

However should they refuse the other  accommodation, then they are on their own.

 


Kind Regards

 

 

 

+1
29 days ago