1 Phongsaphon Suwansukho cancel reservation. HI what can I do to cancel reservation 6 Sharon Powney You have to request the guest to cancel. Go into the reservation and click 'Request to cancel' then guest has to confirm, so worth messaging them beforehand and explaining why you need to cancel. Otherwise contact help team but they will charge a relocation fee. 1 Phongsaphon Su… Thank you.