We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

CANCEL A RESERVATION -----***

HI:

     THIS IS JACK, THE OWNER OF THE DIPLOMAT  MOTEL.  I AM WRITING TO  CANCEL

A RESERVATION.  THE GUEST HAS LOTS OF TROUBLE FOR ME, SO  THEY ARE NOT WELCOME

AT THE DIPLOMAT MOTEL. PLEASE CANCEL THIS RESERVATION.  I DON'T WANT CHARGE FOR

THEM.

 

THANK YOU VERY MUCH

JACK ZHANG

DIPLOMAT MOTEL

OCT 21, 2020

 

1 Replies
6 Views

10
BrookAve

 

Hi Jack,

 

Welcome , to the Partner Hub, by Partners and community Team , for partners only.

 

We cant do anything other than advise next steps or potential options or suggest how to deal with.

 

What exactly happened with the Guest ? dont leave anything out ?

Saying they are being difficult , really is not a good reason to cancel anyway. It really would have to be worth potentially having to cover their relocation 

 

  1. Relocation Fees - In some case the following may work to avoid paying relocation fees when cancelling a booking.
  • Open their reservation details
  • click request cancel on right pane.
  • choose option 2 (this triggers waive of and 100% refund if they prepaid via BdC)
  • system notifies guest with an action to confirm via a link.
  • once guest actions the email link, system marks it cancelled.
  • then it processes refund , transfer may take up to 10 days.

 

If you find that they wont click the confirmation link in the notification email or have reason to believe before cancelling that is the case, then you will have no choice but to phone BdC support to discuss cancelling it.

 

Now there is one thing you could try and in the steps about pick option 1 not 2. and that is :

 

Add deposit requires under policies in Extranet.

 

 

Message them and ask for a deposit (be smart about the amount  *wink ), this may work as a deterrent and they may say they want to cancel....

 

A guest not paying a deposit allows you to use option 1 on the Request cancelation.

 

 

 


Dedicated Partner Contact Options - Visual Guide

Reminder partner only communityhas no link to BdC support, you must contact them directly.  

 

Kind Regards

 

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1 month ago