We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



cancel a reservation


I need to cancel a reservation 22/10/2020 for covid19

2 Replies

M Adamopoulou


Its better to contact BDC directly to support you since this is only a Partner Community.

1 month ago

Hi Camilo



In general if you contact BdC support whether last minute of not to cancel, they will likely relocate the guest and then send you an invoice for the cost of it.


To avoid that deal with the guest directly and try find them somewhere to stay yourself.


You can cancel it yourself  via the details page, but if its too close to the check in date then you will have not choice but to contact BdC Support to deal with it.


Kind Regards

1 month ago