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cancel a reservation due to lockdown

My partner has been told to sheild and I need to cancel a reservation quickly can anybody advise me of a phone number I can call to do this. I have spoken to the guest and they are happy to cancel although I have a non refundable policy I am happy to pay the commision. Thanks in advance. B

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BrookAve 1 year ago

Hi Brian 


You can actually do it yourself so long as the check in is not today or tomorrow.

If the feature is greyed out then yes you will need to call PArtner Support, this number differs by partner/country. see my guide below how to find yours.


Quick Guide :

  • Open the reservation details page  
  • On right pane click Request Cancel  
  • If you actually want to agree to 100% refund then just select OPTION 2.  
  • BdC System will notifi Guest  
  • Guest must then click on a confirmation link in the notification.  
  • Once confirmed System if prepaid to BdC, will process a 100% refund back to their payment source, within 10 days.


Literally that simple.


The only typical time you cannot use this, is when the Request Cancel is greyed out.


That is usually because of :

  • Too close to check-in date /time
  • After check-out date or check -in.


Else phone BdC Support if the guest does not action the notification after 3-5 days.



Side Note: if you enable Deposits, and they do not pay the deposit within X hours or x days, you can use option 1 on the Request Cancel to void the booking. Then phone BdCsupport when its very close to check in date and they will manually void it for you.

Kind Regards,

Be Safe, Be Well


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BrookAve 1 year ago

widen the browser window to its normal full size 


dont try to do this on a mobile