We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Cancelation

Due to covid, we had to move from san blas, carti to Linton Bay because we didnt have food in san blas because everything was close. We forget to update our booking and leave close for now. Half and hour ago we had a booking and we cant contact with the client to said that we are not there and we cant sail for the moment because the AMT and aeronaval dont allow us to sail due to the restrictions. 

how an we canceled with them? it is a emergency because the booking is been made today for tonight.

Thanks 

1 Replies
6 Views

9
Sharonpowney

Quickest thing is to phone the guest and explain.  You cannot cancel but you can request them to cancel.

  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest to receive email withaction to confirm

    You have posted this on the partner forum so we cannot do this for you.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

    https://partner.booking.com/en-us/help/where-you-can-reach-us

4 months ago