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Hello  Res nr *** has requested free cancalation  and I have accept itcan you confirm that you will refund them the money and you will cancel the resarvation.


Best regards



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BrookAve 1 year ago


Hi chassan tahir


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.

This is not how it works ,nor what the this Partner Hub is for.


You must do it on Extranet. This is a basic thing you must learn, how to in the Partner Help guides on top of this page


Quick Guide :

  • Open the reservation details page
  • On right pane click Request Cancel
  • If you actually want to agree to 100% refund then just select OPTION 2.
  • BdC System will notifiy Guest
  • Guest must then click on a confirmation link in the notification.
  • Once confirmed System if prepaid to BdC, will process a 100% refund back to their payment source, within 10 days.


Literally that simple.


The only typical time you cannot use this, is when the Request Cancel is greyed out.


That is usually because of :

  • Too close to check-in date /time
  • After check-out date or check -in.




Kind Regards,

Be Safe, Be Well


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