We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Cancelation of reservation

Good morning all,

I´m on a booking.com just 5 days and now I have problem with reservation from customer. 

In a calendar I didnt change status open/close from 1. january 2021. 

Customer made reservation just for 2 days, and this for us is not rentable. :(

May I ask you guys if is some way how to make cancel of reservation?

thank you in advance.

2 Replies
17 Views

10
BrookAve

 

Hi Ján Plavák

 

Go to reservation list , click on their reservation, now on left is pane of options including cancel.

 

Kind Regards,

Happy New Year

 

PS: link your property to your profile here so we can view it for setup etc and greatly helps with assisting you.

 

10 months ago
9
Sharonpowney

You cannot cancel a booking yourself, the guest has to do it.  Best thing to do is email them and apologise and do some investigation of other properties so that you can recommend somewhere else that is similar price, that way the bad news goes down better.  

+1
10 months ago