Use our data-driven guide to capture late-season demand.


Canceling a guest reservation

*** reserved a room and wanted one that they can smoke in and we do not allow smoking in the room. Reservation number is ***. Thanks Kendra

Profile picture for user b
BrookAve 1 year ago



Hi Kendra 


You can try the Request cancel option or direct them to cancel it on their account directly , then you get notified to accept it. the 2nd method is always the best one , in your favour.



Friendly reminder , posting action requests related to your account here , will not result in any further action. As this is not the place for those requests , only support or finance teams can .


If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox