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1

Canceling a guest reservation

*** reserved a room and wanted one that they can smoke in and we do not allow smoking in the room. Reservation number is ***. Thanks Kendra


11
BrookAve

 

 

Hi Kendra 

 

You can try the Request cancel option or direct them to cancel it on their account directly , then you get notified to accept it. the 2nd method is always the best one , in your favour.

 

 

Friendly reminder , posting action requests related to your account here , will not result in any further action. As this is not the place for those requests , only support or finance teams can .

 


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox