Canceling an overbooked reservation as a host
Overbooking. I have all of my calendars synced and have never had a problem until today (have been on booking.com for years). A guest booked on booking.com for July 2021, and the dates are already booked on another, synced, platform. I am finding no place on booking.com to cancel the booking and no way to contact booking.com for help. I have googled this so over and over again. And explored the platform as well. All the links for customer service haven't led to a phone number or chat line. If I call the *** number it requires a 4 digit pin number which I cannot find anywhere in my email or on my account. I must be a dunce. Please help! Thank you.