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1

Canceling a reservation

Good morning,

I have a question about canceling a reservation in our b & b, these guests are from an orange risk area and we have therefore decided to cancel the booking for the safety of our employees. Can you help me how to cancel this reservation via extranet?

Sincerely, 't Lutje B&B by Royal Goedewaagen


11
BrookAve

 

Hi 

I have covered this alot, so simply:

 

  1. Message Guest of the intention, don't waffle or give long winded reasons just keep it short and simple and quote local government health restrictions restrict, travelers from their location. Note  they will receive a notification shortly to action and confirm in order for their prepaid rate to be fully refunded, failure to do so will result in no refund.  
  2. Now in Reservation details page, click Request Cancel, right pane bottom.  
  3. Choose option 2.  
  4. System sends Guest notification and requires them to action a link to confirm in order for it to complete and also trigger any prepaid  full refund.

 

Side Note: should the guest not action nor reply the booking is still valid.

Should they contact BdC you may end up being invoiced for relocation.

 

Reminder : property link is missing from your profile, see HowTo below.


Kind Regards,

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