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Canceling reservation

Dear Booking team, kindly cancel reservation in my property for 31st od Dec and 1st of Jan under the name Petar Milosevic, Booking number:  ***

Guests are not complying with house rules and regulations and this topic has already been discussed with the guest on 2 occasions, therefore this booking has already been canceled. Kindly remove it from the calendar. Thank you!

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M Adamopoulou 1 year ago

Hi Mark,

Since this is only a Partner Community you have to resend your message request through your inbox tab directly to BDC.

Wish you well.

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BrookAve 1 year ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


Hi Marko Aleksic


Reminder : There is no 'Booking Team' here. 


Note: The booking is still active until the cancellation process is done by either the Guest on - Manage  Bookings or the Partner on Extranet.



Method 2 : [Guest notifies Partner of request to cancel // or Partner needs to Cancel on behalf of Guest // or Partner needs to cancel due to unexpected circumstances]  

  1. Open reservation details page    
  2. Right pane has options, if not greyed out** use Request Cancellation    
  3. Now you need to choose one of two options, in this case go with option 2**.{this option also means you agree to full refund).    
  4. Now the BdC System notifies the Guest, Guest must click a link to confirm.    
  5. Once confirmed status will change to cancelled. If they PrePaid booking at checkout, the system will issue full refund.

**option1  is used when related to payment, deposits, etc.



Contact BdC Support as per the visual guide below or the short version here:



1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘ messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right





Kind Regards,

Be Safe, Be Well


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